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Fanatic WordPress Support

We’re a full-service organization making sure that your WordPress experience is headache free. Don’t waste time with website issues and stay focused on what you do best. We handle all the Fully-Managed Hosting, Tweaking, Maintenance, Migration and more..

What makes WPWeb the #1 WordPress Support Service?

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FANATICAL SUPPORT

WPWeb’s WordPress Support is simply fanatical. We go to great lengths to make sure that all issues are handled in a proactive manner so that you don’t even know that there were even issues to deal with. Headache free is our goal and we want to make sure that you’ll be recommending WPWeb to others.
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Updates

Updates are simply a critical part to maintaining any website, especially WordPress. WordPress is well over 20% of all internet sites worldwide and thus a prime target for hackers. A site must be kept up to date for security reasons, bug fixes, enhancements and WPWeb takes care of all this for you.
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Backups

Perhaps the most fundamental feature of any support includes offsite backups. WPWeb uses offsite cloud backups to insure that your site can be restored for any reason such as hacker attacks, breakage due to software incompatibilities, content updates that corrupted other content and just plain human error.
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Security Scans

As fast as security holes are being filled, the attackers are coming up with new methods. WPWeb is vigilant about your security and we make sure that your site’s security is handled in the most thorough and robust manner. We perform scans and secure your site (e.g. block IPs of people trying to break in)
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Uptime Monitoring

Your site operates 24/7 (or at least it should). We constantly monitor your site every minute to make sure it’s up and that even if there is some issue, it’s taken care of immediately. Don’t have your site down for hours/days just because nobody is paying attention to it. Let WPWeb take care of this for you.

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Tweaks

Sometimes you just need small tasks done each month. Depending on your plan, you can request either 1 or unlimited tweaks (see FAQ for details) and we’ll take care of them for you. Don’t waste time doing it yourself as you’re better of spending time taking care of your business instead of your site.

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Performance that screams

Our Pro and Premium plans come with hosting and WPWeb’s hosting is done on high performance servers (and not overcrowded shared hosting). We also take care of other performance issues for your site and keep in mind that a site’s performance is used by Google for its search engine rankings!

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Ecommerce Support

Are you selling through your WordPress site? We’ll support you there with all your needs including ecommerce configuration, assisting you with ecommerce features, SSL configuration, payment gateway configuration and more. Need suggestions on additional functionality or SEO? We’re there for you!

No Nonsense Pricing…

Basic
$29/month
High Performance Hosting
Daily Offsite Backups
Uptime Monitoring
Daily Database Optimization
Security Scans
WordPress Core, Plugin & Theme Updates
 
Pro
$99/month
Everything in Basic plus:
One content tweak per month
Selected Premium Plugin Upgrades
Performance Tuning
Woocommerce Support
One Hour Helpdesk Support
Best Value!!!
Premium
$199/month
Everything in Pro
Multiple monthly tweaks
Unlimited Helpdesk Support
Daily Performance Speed Scans
 
 
 

Frequently Asked Questions

Tweaks do include edits to content, formatting adjustments, updating WordPress or plugin settings, updating forms and much more. We’ll take care of almost anything related to the design and development of your website that can be done typically within 30 minutes from within the WordPress Dashboard.

Tweaks do not include fixing and debugging of errors caused by incompatible plugins, custom development, updating custom theme code, graphic design, or building out a new landing page, new form, or new website… that is, tasks typically taking much more than 30 minutes each.

For Example:

  • Tweaks include: You want us to update existing content or replace an image or add a new field in a contact form. Any one of those tasks are typically completed within 30 minutes.
  • Tweaks don’t include: You want us to create page content or graphics or a completely new form for your site.

Category: Maintenance

WPWeb works on a subscription basis. Billing is done monthly starting from the time you sign up. If you have specific questions about your statements and invoices, please don’t hesitate to open a support ticket.

Category: Billing

It’s quite easy and only requires a few steps:

  1. Sign up for a plan
  2. You will receive a welcome email with instructions on how to provide your credentials securely to WPWeb. Your site will be integrated into our system within 1-2 business days.
  3. You will receive an additional email stating your site has been on-boarded to WPWeb and is now maintained to the level you signed up for.
  4. Your site is now protected, backed up, updated and streamlined in accordance with your WPWeb plan level.
Category: Maintenance

Our staff is working around the clock to get you the fastest response possible. Often we resolve tickets within the same hour they are opened, but we certainly will have a response within a business day.

Category: Maintenance

Yes, we support ecommerce websites and this requires either the Pro or Premium plan. In order to keep your site up 100% of the time and not miss any sales, you need the higher levels of support required for the added complexity of ecommerce websites.

Category: Maintenance

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