Archives: FAQs

How is billing done?

WPWeb works on a subscription basis. Billing is done monthly starting from the time you sign up. If you have specific questions about your statements and invoices, please don’t hesitate to open a support ticket.

What types of work are included in a "tweak"?

Tweaks do include edits to content, formatting adjustments, updating WordPress or plugin settings, updating forms and much more. We’ll take care of almost anything related to the design and development of your website that can be done typically within 30 minutes from within the WordPress Dashboard. Tweaks do not include fixing and debugging of errors caused by incompatible plugins, custom development, …

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Help Desk Operation

Our staff is working around the clock to get you the fastest response possible. Often we resolve tickets within the same hour they are opened, but we certainly will have a response within a business day.

Does WPWeb support ecommerce sites?

Yes, we support ecommerce websites and this requires either the Pro or Premium plan. In order to keep your site up 100% of the time and not miss any sales, you need the higher levels of support required for the added complexity of ecommerce websites.